Privacy Policy – POPIA Compliance

Effective: July 2025

1. Introduction

Clint Riddin and Associates ("CRA", "we", "us", "our") is committed to protecting your privacy and ensuring your personal information is collected, processed, and stored lawfully, transparently, and securely, in accordance with the Protection of Personal Information Act (POPIA), 4 of 2013, and other applicable South African laws.

By accessing and using this website or any associated platforms (including websites, mobile sites, social media pages, email communications, marketing channels, or any online or offline services), you consent to the practices described in this Privacy Policy and our Terms and Conditions.

2. Information We Collect

We may collect the following categories of personal information:

• Contact details: Name, phone number, email address, physical address

• Demographic details: Age, gender, occupation (if applicable)

• Communication records: Emails, web form responses, call logs

• Technical data: IP address, device identifiers, cookies, browser information

• Usage data: Pages visited, links clicked, time spent on the site

We collect this information:

• When you voluntarily provide it (e.g., via forms or email)

• Automatically when you browse our website

• From publicly available sources or legitimate third-party sources

3. Purpose of Collection

We use your personal information to:

• Provide and improve our services and user experience

• Respond to queries, support requests, or submitted forms

• Comply with legal obligations and protect legitimate business interests

• Conduct internal analysis, reporting, or market research

• Send service-related or marketing communication (only with your consent or where permitted)

4. Legal Grounds for Processing

We only process your personal information when:

• You have provided clear consent

• Processing is necessary for a contract you have with us

• Processing is required to comply with legal obligations

• It is necessary for our legitimate business interests, and your rights do not override those interests

5. Information Sharing and Disclosure

We do not share your personal information with third parties unless:

• Required by law, court order, or government request

• It is necessary to protect our legal rights or enforce our terms

• You have provided explicit written consent

• It forms part of a legitimate business transfer (e.g., merger or acquisition)

Where third parties are used (e.g., web hosts, marketing tools), we ensure appropriate data processing agreements are in place and that they comply with POPIA.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

You can manage or disable cookies in your browser settings. Note that certain functionality may be affected if cookies are disabled.

7. Direct Marketing

We may use your contact information to send you updates about our services or promotions. You can opt out at any time by:

• Clicking “unsubscribe” in any email

• Emailing us at admin@csms.capetown

We do not sell or rent your personal information to third parties for marketing.

8. Your POPIA Rights

Under POPIA, you have the right to:

• Be informed about the collection and use of your personal data

• Request access to the personal information we hold about you

• Request correction or deletion of your personal data

• Object to processing or direct marketing

• Withdraw consent at any time

• Lodge a complaint with the Information Regulator

To exercise any of these rights, contact us at: admin@csms.capetown

9. Data Security

We implement appropriate technical and organisational measures to safeguard your information, including:

• Secure servers and encryption protocols

• Role-based access control

• Regular staff training on data privacy

• Secure disposal of outdated or unnecessary information

If a data breach occurs, we will notify affected parties and the Information Regulator as required by law.

10. Retention

We retain personal data only for as long as necessary to fulfil the purposes stated above or to comply with legal obligations. Thereafter, your data is securely destroyed or anonymised.

11. Third-Party Services

We are not responsible for the privacy practices of third-party websites, tools, or plugins linked to from our platforms. Please review their privacy policies separately.

12. Changes to this Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and where appropriate, notified to you. Please check back regularly to ensure you remain informed.

13. POPIA Declaration

By using our website or services, you:

• Consent to the collection and processing of your personal data as described

• Confirm you will not misuse or distribute others' personal data without consent

• Understand your responsibilities and our obligations under POPIA

If you do not agree with any aspect of this Privacy Policy, please discontinue use of the website and related services.

14. Contact Us

For questions, complaints, or access requests under POPIA, contact:

Information Officer: Clint Riddin
📧 Email: admin@csms.capetown
📍 Cape Town, South Africa

For more on how we protect your data, please refer to our Terms and Conditions.